In this case, disabling the problematic device may solve the problem. One such reported incident is on Lenovo Yoga 720-13IKB where the system’s camera was interfering in the operation of the fingerprint reader. You may encounter the error at hand if any of the other system components are hindering the operation of the fingerprint reader. Solution 4: Disable/Reenable the Camera Driver Now, restart your system and upon restart, reconfigure your Sign-in options and then check if the Fingerprint scanner is operating fine.Then, in the Settings Edit window, select Enabled and click on the Apply/OK buttons.Įnable the Setting of Allow the Use of Biometrics.Now, in the right pane of the window, double-click on Allow the Use of Biometrics to open it.Open Windows Component in the Group Policy Editor Then expand Windows Components and click on Biometrics.Now, in the left pane of the window, expand Computer Configuration and then Administrative Templates.Open the Run command box by pressing Windows + R keys and execute the following: gpedit.msc.In this context, allowing the use of a biometric device through the group policy may solve the problem. You may fail to use the biometric device if your group policy bars it from operation (the policy may have triggered after a system update). Solution 3: Allow the Use of Biometric Device Through the Group Policy Now reboot your PC and upon reboot, check if the fingerprint device is working fine.Then disable the said option for both On Battery and Plugged-in options.Now expand USB Settings and then USB Selective Suspend Settings.Now, click on Change Plan Settings (in front of the selected plan) and then click on Change Advanced Power Settings.Then, in the right half of the window, click on Additional Power Settings (under Related Settings).Now, open System, and then, in the left half of the window, choose Power & Sleep.Open the Windows menu by pressing the Windows key and then click on the Gear/Settings icon.In this context, disabling the USB Selective Suspend may solve the problem. You may encounter the error at hand if the USB Selective Suspend feature is hindering the operation of the biometric device. The USB selective suspend enables a hub driver to suspend an individual hardware port without affecting the other ports on the USB hub. Solution 2: Disable the USB Selective Suspend Feature Upon restart, check if the fingerprint scanner issue is resolved.If not, then reinstall the driver and restart the machine.Then restart your computer and check if the fingerprint scanner issue is resolved.Now, uncheck the option of ‘Allow the Computer to Turn Off This Device to Save Power’ and then click on the Apply/OK buttons.Īllow the Computer to Turn Off This Device to Save Power for SGX Device.Then, in the menu shown, choose Properties and then navigate to the Power Management tab.Now, expand the Biometric Devices and right-click on Synaptics WBDI device.Now, in the results shown by the search, choose Device Manager. Right-click on the Windows button and in the menu displayed, choose Device Manager.In this scenario, disabling the power management of the fingerprint device by your computer may solve the problem. You may encounter the error under discussion if the power management of your system is hindering the operation of the fingerprint device (especially if your system is having issues after waking from sleep). Solution 1: Disable Power Management of the Fingerprint Device Additionally, check if the corrupt user profile is creating the issue by creating a new user profile. Furthermore, try to run “ msdt.exe -id DeviceDiagnostic” in an elevated command prompt to run the hardware troubleshooter. Moreover, try to give a few light knocks where the fingerprint reader is located as the current fingerprint issue can be a result of loose cabling. Fix: Synaptics WBDI (SGX-enabled) Fingerprint Reader “Device Can Not Start (Code 10)īefore proceeding with the troubleshooting process, make sure no USB device is attached to your system. The fingerprint issue is reported on nearly all makes and models of PCs (having fingerprint reader) usually after a system/driver update. The affected user encounters the error when he tries to use the biometric device but fails to do so (although the device works intermittently) and when checked in the device manager, the device shows the “Device cannot start (Code 10)” error. Moreover, conflicting system devices like cameras may also cause error under discussion. Your fingerprint reader may show the code 10 error due to an outdated, corrupt, or incompatible fingerprint driver.
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